PRIVACY POLICY
1. Who we are
Porten is a residential door supply and installation company operating across Greater Vancouver and Vancouver Island, British Columbia, Canada. Our website is porten.ca. You can contact us at info@porten.ca or by phone at +1 (236) 707-7775.
2. What information we collect
When you submit a free estimate request through porten.ca, we collect your first name, email address, phone number, door type preference if provided, and any additional details you include in the optional comment field. We do not collect payment information, government identification, or sensitive personal data through this website.
3. How we use your information
We use the information you provide solely to respond to your estimate request — to call or email you within 2 hours during business hours to confirm the details of your free in-home visit. We do not add you to marketing lists without explicit consent. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4. How we store your information
Form submissions are stored and processed through Webflow, our website hosting provider. We retain your contact information for as long as necessary to fulfil your estimate request and any resulting service relationship. If you ask us to delete your information, we will do so promptly.
5. Third-party services
Our website may use Google Analytics, Google Ads, Meta Pixel, Webflow, and Google Maps. Door products supplied by Porten are manufactured by Straj Steel Door Company and Papa Carlo. These manufacturers are not involved in the collection or processing of personal information submitted through porten.ca.
6. Cookies
porten.ca uses cookies for website analytics and advertising performance measurement. By continuing to use porten.ca, you consent to our use of cookies. You may disable cookies through your browser settings at any time.
7. Your rights under PIPEDA
Under Canada Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@porten.ca. We will respond within 30 days.
8. Contact
For any questions about this Privacy Policy: email info@porten.ca, phone +1 (236) 707-7775, or mail 204-940 Reunion Ave, Langford, BC V9B 0W6.